What is Salesforce?

Salesforce is a customer relationship management information system. It enables users to: organize tasks, schedule events, generate leads, manage contacts and clients, measure social media ratings, and help sales teams finalize deals. The platform is fully cloud-based, so it is accessible only over the internet. Users subscribe based on their monthly needs, and can adjust their usage rate at any time.

The platform is composed of multiple clouds, including: sales, marketing, service, apps, data, and community. The application offers its platform at the small, midsize, and enterprise level. It also includes a customer portal, where customers can track their own cases, ask questions, and view documents. These components work together to support customer needs and provide an exceptional user experience.